Warranty Confusion Can Be Avoided with Clear Cut Policies, says Click4Warranty
The reaction follows a report in CarBuyer detailing how one driver was left to pay out thousands of pounds as the warranty policies given out by both his car manufacturer and his car dealer both rejected his claim.
After his purchase of a 59-plate Audi S4 Avant estate, Buckinghamshire-based driver Justin Berkovi experienced a failure of his S-tronic gearbox, an extremely modern and complex design, and his in-car stereo system.
With two warranty policies taken out on the car, one via Audi and one from the dealership he purchased the vehicle from, he assumed he would be covered for the damages. The replacement gearbox was to be installed at a cost of an estimated £9000 and, as a result, Berkovi found himself facing the costs himself after the both warranty policies tried to claim exemption from the charges. In addition to this, the dealership’s warranty policy had a stipulation stating no repairs over £1000 would be covered.
As market leaders in extended warranty policies throughout the UK, Click4Warranty have released a statement following the report. ‘What we have seen here with Mr. Berkovi’s warranty experience is that without a clear cut policy, drivers can be left to pay thousands of pounds despite having invested heavily in extra protection for their vehicle.
‘Here at Click4Warranty, we offer a three-tiered warranty system, meaning drivers can select the policy that suits them and be completely aware of what is covered. Crossed wires between the car dealer and the manufacturer have ultimately led them both to believe they are not financially culpable for the car’s faulty gearbox and stereo, something that has come at great cost to the driver.’
Click4Warranty is recognised as the nation’s original and best warranty provider. Highly respected and trusted, the UK based firm has delivered thousands of innovative products over the past 20 years to a profile of very satisfied customers. Click4Warranty is the only online provider focused on providing quality, flexible insurance products to their consumers. As well as being FCA registered the company is also a member of the Financial Ombudsman service (FOS) and the Financial Services Compensation Scheme (FSCS).