AUSTIN, Texas, March 27, 2014 /PRNewswire/ — HealthPlan ServicesSM (HPS), the nation’s leading technology, sales, retention and administrative services provider for the insurance and managed care markets, has selected DBI Software’s pureFeat™ Performance Management Suite for IBM DB2 LUW as its strategic DB2 performance monitoring, tuning, and trend analysis tool.
As the insurance industry adapts to the requirements of the Affordable Care Act (ACA) of 2010, visibility and importance of the consumer experience has never been higher. By partnering with DBI Software, Tampa, Fla.-based HPS has taken important proactive measures to help provide its clients and their members with a quality website and superior application performance.
“DBI allows us to more accurately and rapidly isolate the root cause of performance issues and quickly develop an effective solution,” said Ms. Patty Pritchard, Director of Database Administration (DBA) for HPS, which serves more than 3 million members of many of the nation’s leading health insurance plans. “DBI’s tools also enable our database administrators to deliver high quality and reliably fast service to our constituents.”
Adds Mr. Steve Masters, HPS Senior DBA: “Within five mouse clicks, we were able to identify and rapidly correct our most costly SQL queries in terms of CPU usage, Index efficiency, and I/O consumption. The DBI trend charts make it easy to verify our improvements and showcase our successes to management.”
“The rapid, measurable results we’ve achieved with the DBI tools surpass any I’ve worked with previously,” said Frank Velasco, Senior Database Architect for HPS. “They have helped accelerate our preparations for health care reform and, subsequently, our company’s contributions to the healthcare industry overall.”
Mr. Scott Hayes, President and Founder of DBI, states: “DBI applauds HPS and its talented team. Too many organizations simply throw expensive hardware at performance problems that arise in production. HPS, in contrast, is proactively ensuring DB2 database performance and prudently managing their IT costs for the benefit of all clients.”
DBI (Database-Brothers, Inc.), headquartered in Austin, Texas, is your trusted partner for Breakthrough DB2 Performance Solutions that DELIVER INVALUABLE RESULTS for Organizations having the most Demanding Requirements and Discriminating Preferences. For information about DBI, please visit www.DBIsoftware.com.
About HealthPlan Services
HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS’ proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. For more information about HPS, visit www.healthplan.com.