50-person think tank advises organizations to focus on workflows and processes rather than apps and devices.
Silver Spring, Md., March 05, 2014 — Organizations are struggling to optimize legacy applications and the varying levels of employee interaction with enterprise systems, according to the latest AIIMTrendScape.
The TrendScape reveals that, whilst many software providers have adapted their offerings into more app-like solutions, the buy side of the equation has not caught up, with many organizations still attempting to leverage monolithic system investment.
Furthermore, organizations are caught in a conflict. They believe that mobile devices will be critical to the way in which employees will interact with enterprise systems in the future, but have yet to deal with the fact that many of these will be personal devices. They anticipate issues associated with a BYOD (Bring Your Own Device) environment.
“Mobility is the primary concern for most organizations but the path to true enterprise mobility is not smooth,” said John Mancini, AIIM’s president. “Mobile technologies provide an opportunity to rethink and transform processes and workflows, so focusing a mobile strategy on devices or apps is a red herring. Because a mobile strategy cannot succeed independent of the existing systems that are in place, enterprises should begin by looking at their most critical business problems through the prism of mobility.”
The TrendScape was compiled by AIIM’s Executive Leadership Council (ELC), drawn from 50 senior end-user and industry executives in the US and Europe. The ELC met with the intention of understanding what is both likely and critical for end-users to know about the role of mobile technologies in the enterprise over the next 18 to 24 months.
The results are reflected in the following AIIM TrendScape. The quadrants can be interpreted as follows:
1. High importance, high difficulty = Start worrying!
2. Relatively low importance, high difficulty = Run away!
3. Not that important, not that difficult = Don’t worry so much about it!
4. High importance, low difficulty = Get moving; It’s already happening!
“Any organization that is still debating the criticality of mobile is missing the point and organizations that do not respond, do so at their long-term peril,” said John Mancini, AIIM President. “The time for debating whether and how mobile technologies will impact organizations and how their customers and constituents interact with them is over. It is time to act.”
AIIM has been an advocate and supporter of information professionals for 70 years. The association’s mission is to ensure that information professionals understand the current and future challenges of managing information assets in an era of social, mobile, cloud and big data. Founded in 1943, AIIM builds on a strong heritage of research and member service. Today, AIIM is a global, non-profit organisation that provides independent research, education and certification programs to information professionals. AIIM represents the entire information management community, with programs and content for practitioners, technology suppliers, integrators and consultants.
About the AIIM
All participants at the ELC meetings in Europe and North America were asked to review a series of statements regarding mobile technologies. They were asked to think about each of the statements and rank them according to 1) how important is this trend; and 2) how challenging will this trend be for organizations within the next two years. . Here are the assumptions under examination:
1) Mobile devices (instead of PCs and laptops) will become the dominant means for interacting with the web.
2) Mobility will change the nature of how and where work is done.
3) The dominant development platforms will be driven by mobile technologies (Android and iOS) rather than the laptop.
4) Mobile devices will replace low-end scanners as the primary form of ad-hoc scanning.
5) The phone will become the central means for mobile payments.
6) Personal devices will become the dominant means for employees to interact with business systems.
7) Accessing business processes through mobile devices creates the potential for geographically-tagged information tied to business processes.
8) Organizations will build comprehensive BYOD information governance plans.
9) The business will demand that core business applications be delivered via an “app” interface.
Contributors to the Mobile TrendScape include senior executives from the following organizations:
HM Revenue & Customs
European Court of Human Rights